Our commitment to privacy
Larrison Pty Ltd (“Larrison”, “we”, “us” or “our”) is committed to protecting the privacy of personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information.
We manage personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner.
What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.
The personal information we collect may include:
- name, job title, business name and contact details;
- postal address, email address and telephone number;
- correspondence, enquiries and other communications with us;
- information provided when you request, receive or enquire about our products or services;
- information collected through our website; or
- information we are permitted to collect from publicly available sources or third parties.
We collect only personal information that is reasonably necessary for our business activities or to provide our products and services.
How we collect personal information
We generally collect personal information directly from you. We may collect it through correspondence, email, telephone calls, meetings, online forms, our website, social-media interactions, and when you use or enquire about our products or services.
In some circumstances, we may collect personal information from a third party, such as a client, service provider, referral source, publicly available source or another person authorised to provide the information to us. Where we collect personal information from a third party, we will take reasonable steps to notify you or ensure that you are aware of the collection, where required.
If you do not provide requested personal information, we may be unable to respond to your enquiry or provide the relevant product or service.
Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information to:
- respond to enquiries and communicate with you;
- provide, manage and improve our products and services;
- establish and manage client, supplier and business relationships;
- administer contracts, accounts, invoices and payments;
- maintain business records;
- conduct marketing and business-development activities where permitted by law;
- manage our website, systems, security and business operations;
- comply with legal, regulatory, contractual and professional obligations; and
- investigate and respond to complaints, incidents, disputes or legal claims.
We may use or disclose personal information for another purpose where you have consented, where you would reasonably expect us to do so and the purpose is related to the purpose for which we collected the information, or where otherwise permitted or required by law.
Sensitive information
Sensitive information is a category of personal information that includes information or an opinion about a person’s racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade-union membership or associations, sexual orientation or practices, criminal record, health or genetic information, and certain biometric information.
We do not intentionally collect sensitive information unless it is reasonably necessary for our activities and we are permitted or required by law to do so. Where required, we will obtain your consent before collecting sensitive information.
Website information and third-party links
Our website may collect information that you provide through online forms or when you contact us.
Our website may use cookies and similar technologies to operate the site, understand how it is used and improve its performance. You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing them with personal information.
Who we disclose personal information to
We may disclose personal information to third parties where reasonably necessary for the purposes described in this policy. Depending on the circumstances, these may include:
- our employees, contractors and professional advisers;
- service providers that support our business operations, including information-technology, cloud-hosting, communications, cybersecurity, website and business-administration providers;
- clients, suppliers and other parties involved in providing products or services to you or to us;
- insurers, auditors, accountants, legal advisers and financiers;
- government agencies, regulators, law-enforcement bodies or courts, where required or authorised by law; and
- any other person or organisation where you have consented to the disclosure.
We do not sell personal information.
Overseas disclosures
We use third-party service providers, including cloud-based corporate systems (like our accounting systems), to support our business operations. Some providers may handle personal information from locations outside Australia. Where we are likely to disclose personal information overseas, we take reasonable steps to ensure that the recipient handles it in accordance with applicable privacy obligations.
Security and retention
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include access controls, security measures, staff awareness, secure storage and oversight of service providers.
We retain personal information only for as long as it is needed for the purposes for which it was collected, or for a longer period where required or permitted by law.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or authorised to retain it.
Accessing and correcting personal information
You may request access to the personal information we hold about you and request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us using the details below. We may ask you to verify your identity before giving access to personal information or making a correction.
We will respond to an access or correction request within a reasonable period. We do not charge a fee for making a request or for correcting personal information. If we decide to charge for providing access, any charge will be reasonable and we will tell you in advance.
In limited circumstances, we may refuse access or correction where permitted by law. If we do so, we will provide written reasons where required and explain how you may complain about the decision.
Making a privacy complaint
If you have a question, concern or complaint about how we have handled your personal information, please contact us using the details below.
We will acknowledge your complaint, investigate it and respond within a reasonable period. If we need additional time to investigate, we will keep you informed.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Online complaint form: www.oaic.gov.au/privacy/privacy-complaints
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be available on our website and will show the date it was last updated.
Contact us
For privacy enquiries, access or correction requests, or complaints, please contact:
Larrison Pty LtdEmail: info@larrison.com.au